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Masharti ya Matumizi / Terms of Service

Sasisho la mwisho / Last updated: Juni 2026

1. Utangulizi / Introduction

Karibu DukaOS! Masharti haya yanasimamia matumizi yako ya mfumo wa DukaOS ("Huduma"), unaotolewa na DukaOS Systems ("Sisi", "Yetu"), kampuni iliyosajiliwa Dar es Salaam, Tanzania.

Welcome to DukaOS! These Terms of Service govern your use of the DukaOS shop management system ("Service"), provided by DukaOS Systems ("We", "Us", "Our"), a company registered in Dar es Salaam, Tanzania.

Kwa kutumia DukaOS, unakubali masharti haya. Kama hukubaliani nayo, tafadhali usitumie huduma hii.

By using DukaOS, you agree to these terms. If you do not agree, please do not use the Service.

2. Maelezo ya Huduma / Service Description

DukaOS ni mfumo wa kidijitali wa kusimamia duka lako. Unajumuisha:

DukaOS is a digital shop management system. It includes:

  • Mfumo wa mauzo (POS) / Point of Sale system
  • Usimamizi wa biashara / Business management tools
  • Ripoti na uchambuzi / Reports and analytics
  • Usimamizi wa wafanyakazi / Staff management with roles

3. Usajili wa Akaunti / Account Registration

Ili kutumia DukaOS, lazima usajili akaunti kwa kutoa taarifa sahihi kama vile: jina lako, nambari ya simu, barua pepe, na taarifa za duka lako. Unawajibika kulinda nywila yako na taarifa za akaunti yako.

To use DukaOS, you must register an account by providing accurate information including: your name, phone number, email address, and shop details. You are responsible for safeguarding your password and account information.

Unawajibika kwa shughuli zote zinazofanywa kupitia akaunti yako, ikiwa ni pamoja na shughuli za wafanyakazi wako uliowapa ufikiaji.

You are responsible for all activities conducted through your account, including activities by staff members you have granted access to.

4. Usajili na Malipo / Subscription & Payment

DukaOS inatoa vipindi vya bure vya siku 14 (majaribio). Baada ya kipindi cha majaribio, unahitaji kulipa ili kuendelea kutumia huduma.

DukaOS offers a free 14-day trial period. After the trial, payment is required to continue using the Service.

  • Bei zote ni kwa Shilingi ya Tanzania (TZS) / All prices are in Tanzanian Shillings (TZS)
  • Malipo yanafanywa kwa M-Pesa, Tigo Pesa, Airtel Money, Halotel kupitia Snippe, au kadi (Visa/MasterCard) kupitia SeerBit / Payments via M-Pesa, Tigo Pesa, Airtel Money, Halotel through Snippe, or cards (Visa/MasterCard) through SeerBit
  • Usajili ni wa kila mwezi au kwa mwaka / Subscriptions are monthly or yearly
  • Unaweza kusitisha wakati wowote / You may cancel at any time
  • Hakuna malipo ya ziada yasiyotangazwa / No hidden fees

4a. Mipango na Bei / Plans & Pricing

  • Duka Basic — TZS 15,000/mwezi / TZS 15,000/month
  • Duka Pro — TZS 25,000/mwezi / TZS 25,000/month
  • Duka Business — TZS 40,000/mwezi / TZS 40,000/month
  • Kila mwaka: miezi 10 (miezi 2 bure) / Yearly: 10 months (2 months free)

Mpango wa Duka Lite umeondolewa / The Duka Lite plan has been removed.

4b. Masharti ya Majaribio / Trial Terms

  • Majaribio ya bure siku 14 / 14-day free trial
  • Upatikanaji kamili wa Pro wakati wa majaribio / Full Pro access during trial
  • Baada ya majaribio: kushushwa hadi Basic bila malipo / After trial: downgrade to Basic if no payment

4c. Uendelezaji Otomatiki na Msamaha / Auto-Renewal & Grace Period

  • Usajili unaendelea kiotomatiki / Subscriptions auto-renew
  • SMS ya ukumbusho siku 3 kabla ya kumalizika / SMS reminder 3 days before expiry
  • Siku 3 za msamaha baada ya kumalizika / 3-day grace period after expiry
  • Baada ya msamaha: kushushwa hadi Basic / After grace period: downgrade to Basic

4d. Sera ya Kurudisha Malipo / Refund Policy

  • Malipo ya usajili hayarudishwi / Subscription payments are non-refundable
  • Unaweza kufuta wakati wowote / You can cancel anytime
  • Usajili unaendelea hadi mwisho wa kipindi kilicholipwa / Subscription continues until end of paid period

4e. Vipengele kwa Kila Mpango / Features by Plan

  • Duka Basic: POS, vipengele vya msingi, ripoti (wafanyakazi 3) / POS, core features, reports (staff 3)
  • Duka Pro: + Uchambuzi, DukaAI, vipengele vya juu, Msaada wa Kipaumbele (wafanyakazi 5) / + Analytics, DukaAI, advanced features, Priority Support (staff 5)
  • Duka Business: + Matawi mengi (hadi 5), ripoti za matawi, wafanyakazi 20 / + Multi-branch (up to 5), branch reports, staff 20

4f. DukaOS Credits

  • Kila mpango una SMS/email za bure kwa mwezi / Each plan includes free monthly SMS/email
  • Ukizidi kikomo: DukaOS Credits zinakatwa / Overage: DukaOS Credits are deducted
  • Bei: SMS 35 credits, Email 25 credits, AI 25 credits / Cost: SMS 35 credits, Email 25 credits, AI 25 credits
  • Credits hazirudi na hazihamishiki / Credits are non-refundable and non-transferable

5. Umiliki wa Data / Data Ownership

Data yako ni yako. Taarifa zote za biashara yako ni mali yako. Sisi tunatoa jukwaa la kuhifadhi na kusimamia data hiyo tu.

Your data is yours. All your business data belongs to you. We only provide the platform to store and manage that data.

  • Unaweza kusafirisha (export) data yako wakati wowote kupitia CSV / You can export your data anytime via CSV
  • Hatutumii data yako kwa faida yetu / We do not use your data for our benefit
  • Hatuuzi data yako kwa mtu yeyote / We never sell your data to anyone

6. Matumizi Yanayokubalika / Acceptable Use

Unakubali kutotumia DukaOS kwa: / You agree not to use DukaOS to:

  • Shughuli zisizo halali / Illegal activities
  • Kughushi data au taarifa / Falsify data or information
  • Kusambaza virusi au programu mbaya / Distribute viruses or malware
  • Kujaribu kuingia kwenye akaunti za watu wengine / Attempt to access other users' accounts
  • Kutumia mfumo kwa njia inayodhuru huduma / Use the system in ways that harm the Service

7. Upatikanaji wa Huduma / Service Availability

Tunajitahidi kutoa huduma ya uhakika 24/7. Hata hivyo, hatuwezi kudhamini upatikanaji wa 100% kwa sababu ya matengenezo, matatizo ya kiufundi, au sababu nyingine zilizo nje ya uwezo wetu.

We strive to provide reliable service 24/7. However, we cannot guarantee 100% uptime due to maintenance, technical issues, or other reasons beyond our control.

Tutakuarifu mapema iwezekanavyo kuhusu matengenezo yaliyopangwa.

We will notify you as early as possible about planned maintenance.

8. Ukomo wa Dhima / Limitation of Liability

Kwa kiwango kinachoruhusiwa na sheria, DukaOS Systems haitawajibika kwa hasara za moja kwa moja, zisizo za moja kwa moja, za dharura, au za kipekee zinazotokana na matumizi yako ya huduma hii.

To the maximum extent permitted by law, DukaOS Systems shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service.

Hasa, hatuwajibiki kwa: / Specifically, we are not liable for:

  • Kupoteza data kutokana na matumizi yako mabaya / Data loss due to your misuse
  • Kupoteza biashara au faida / Loss of business or profits
  • Makosa ya tatu wahusika (mfano: watoa huduma za malipo, mtandao) / Third-party failures (e.g., payment providers, internet providers)

9. Kusitisha Huduma / Termination

Wewe unaweza: Kusitisha akaunti yako wakati wowote kupitia mipangilio ya akaunti. Data yako itahifadhiwa kwa siku 30 baada ya kusitisha, kisha itafutwa.

You may: Cancel your account at any time through account settings. Your data will be retained for 30 days after cancellation, then deleted.

Sisi tunaweza: Kusimamisha au kufunga akaunti yako kama utakiuka masharti haya, hasa kama utatumia huduma kwa shughuli haramu.

We may: Suspend or terminate your account if you violate these terms, especially if you use the Service for illegal activities.

10. Mabadiliko ya Masharti / Changes to Terms

Tunaweza kubadilisha masharti haya mara kwa mara. Tutakuarifu kupitia barua pepe au taarifa ndani ya mfumo siku 30 kabla ya mabadiliko kuanza kutumika.

We may update these terms from time to time. We will notify you via email or in-app notification 30 days before changes take effect.

11. Sheria Inayotumika / Governing Law

Masharti haya yanatawaliwa na sheria za Jamhuri ya Muungano wa Tanzania. Migogoro yoyote itatatuliwa katika mahakama za Dar es Salaam, Tanzania.

These terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved in the courts of Dar es Salaam, Tanzania.

12. Mawasiliano / Contact

Kwa maswali kuhusu masharti haya: / For questions about these terms:

  • Kampuni / Company: DukaOS Systems
  • Mahali / Location: Dar es Salaam, Tanzania
  • Barua pepe / Email: support@dukaos.com